Transferring funds on the blockchain is usually fast, but delays can happen. If your withdrawal hasn't arrived yet, it's typically due to one of three stages in the transaction process.

The 3 Stages of a Crypto Withdrawal

1. Withdrawal Request on EBIT

When you initiate a withdrawal, our system performs security checks. If the status is "Processing" or "Pending", it means EBIT is still reviewing the request or preparing the transaction.

  • Reason for Delay: Security audits, large withdrawal amounts, or system maintenance.
  • Action: Please wait patiently. Most checks are completed within 30-60 minutes.

2. Blockchain Network Confirmation

Once EBIT processes the transaction, we broadcast it to the blockchain. The status will change to "Completed" or provide a TxID (Transaction ID).

  • If you have a TxID but the funds haven't arrived, the delay is on the blockchain network, not EBIT.
  • Reason for Delay: Network congestion (common with Bitcoin and Ethereum during high traffic).
  • Action: Check the status on a blockchain explorer (e.g., Etherscan, BscScan) using your TxID.

3. Confirmation by the Receiving Platform

Even if the blockchain confirms the transaction, the receiving wallet or exchange needs to credit your account. Different platforms require different numbers of network confirmations.

  • Example: Bitcoin might require 1 confirmation, while another exchange might require 3.
  • Action: Contact the receiving platform's support if the transaction is confirmed on-chain but not credited.

Common Reasons for Missing Withdrawals

  • Wrong Network: Did you send USDT (ERC20) to a TRC20 address? Sending to the wrong network can result in permanent loss.
  • Missing Tag/Memo: Some coins like XRP, EOS, and BNB require a Memo/Tag. If you forgot it, the funds may be stuck in the exchange's pool.
Forgot your Memo? If you deposited/withdrew to EBIT without a required Memo, please contact Support immediately with your TxID and proof of transaction to attempt recovery.